We place limitations on both the size and number of emails users can send from our servers. These limits are put in place to ensure the reliability and speed of our mail services and to minimise the impact if spam is sent from a compromised account. The following restrictions apply for customers using our email services.
| Service | Send out limit | Email size | Recipient limit per email |
|---|---|---|---|
| cPanel Hosting SMTP | 200 emails per hour | 50MB | 50 |
| cPanel Hosting Webmail | 200 emails per hour | 50MB | 50 |
Service descriptions
- The SMTP service is the service customers use to send emails when connecting to our Email servers via a third party device (Outlook, Windows Mail, Apple Mail, iPhone, Thunderbird).
- The Webmail service is the service customers use when logging into their online email portal e.g. http://webmail.mydomain.com.au.
What happens if you reach the hourly/daily email sending limit
Depending on the service you are using, you will get one of two different types of messages if you try to send out more emails than what the server allows you to. Examples of those errors are below.
| Hosting Type | Error Message |
|---|---|
| cPanel Hosting | Domain [your-domain-name.tld] has exceeded the max emails per hour (##) allowed. |
If you get the above errors messages when sending out emails, it means you’ve hit your email sending limit. If you believe this is an error or require further assistance, please contact our support team. We can increase the email sending limits on particular email accounts on a case by case basis depending on your requirements of the service.
Sending mass emails
If you are wanting to reach a large number of email recipients, we recommend using our software specifically built for mass email marketing.
Can I get my limit increased?
If you require your daily send out limits increased, please contact our technical support team and make a request. Please provide an explanation as to why you need your email sending limits increased.
